Refund Policy

1 Subscription Plans Overview

TONTINE HUB offers the following paid subscription plans:

Prices are displayed in your local currency based on your selected country. The Free plan has no charges and is not subject to this policy.

2 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers to any paid plan. If you are not satisfied with your subscription within the first 7 days of your initial purchase, you may request a full refund.

To qualify for the 7-day refund:

• The request must be made within 7 calendar days of the initial subscription date
• This applies to your first subscription only — not renewals or plan upgrades
• Your account must not have been suspended for policy violations

3 Eligible Refund Situations

Outside the 7-day guarantee, refunds may be issued in the following circumstances:

• Duplicate charge — if you were charged twice for the same subscription period
• Technical failure — if a confirmed payment was not applied to your account due to a platform error
• Service unavailability — if TONTINE HUB was unavailable for more than 72 consecutive hours during your paid period (excluding scheduled maintenance)
• Unauthorized charge — if you can demonstrate that a subscription was activated without your authorization

4 Non-Refundable Situations

Refunds will not be issued in the following cases:

• Subscription renewals (monthly or yearly) — please cancel before your renewal date to avoid charges
• Partial use of a subscription period — we do not prorate refunds for unused days
• Downgrading from a higher plan to a lower plan mid-cycle
• Account suspension or termination due to violation of our Terms and Conditions
• Requests made after 7 days of the initial subscription (unless covered by Section 3)
• Dissatisfaction with features that were clearly described before purchase

5 How to Cancel Your Subscription

To avoid future charges, you can cancel your subscription at any time:

• Log in to your TONTINE HUB account
• Navigate to Subscription Plans in your dashboard
• Select your current plan and choose to cancel
• Your access will continue until the end of the current billing period

Cancellation stops future billing but does not trigger a refund for the current period unless you qualify under Sections 2 or 3.

6 How to Request a Refund

To request a refund, contact our support team with the following information:

• Your registered email address
• The subscription plan and date of purchase
• The reason for your refund request
• Any supporting evidence (e.g., duplicate charge screenshot)

We aim to respond to all refund requests within 3 business days. Approved refunds are processed within 5–10 business days depending on your payment method.

7 Currency & Exchange Rates

Subscription prices are displayed in your local currency for convenience, but charges may be processed in USD. Refunds will be issued in the same currency and amount originally charged. We are not responsible for exchange rate differences at the time of refund.

8 Changes to This Policy

We may update this Refund Policy from time to time. Changes will be communicated via email or platform notification. The policy in effect at the time of your purchase applies to that transaction.